ACCOUNT DELETION – WECIRCLE
Last updated: 11/9-2025

HOW TO REQUEST DELETION

• Users cannot delete their account directly inside the app.

• To delete your account, you must contact the store you are connected with in WeCircle. The store administrates all information related to your account.

• Each store has a responsible administrator who can process your deletion request.

WHAT IS DELETED

When you request deletion through the associated store:

• All personal information (name, email, phone, profile data, etc.) is permanently deleted.

• All login information is deleted unless you are registered as a seller in several shops. In that case, login credentials are preserved until all shops are deleted or you request otherwise.

WHAT IS RETAINED

In line with local regulations:

• Financial records (sales, payouts, invoices, tax-related data) must be retained for 5 years to comply with accounting and tax law.

• This retention overrides GDPR deletion rights. After the legal period expires, the data is permanently deleted.

TIMELINE

• Deletion requests are processed by your associated store as soon as possible.

• Personal information is deleted immediately after confirmation.

• Financial records are archived securely for 5 years, then deleted.

EFFECTS OF DELETION

• Once deletion is complete, you lose access to the account and all related data in WeCircle for that store.

• Deletion cannot be undone.

• If you are a seller connected to multiple stores, only the selected store’s data is deleted unless you request deletion across all stores.

CONTACT

If you have questions about account deletion, please contact your associated store directly.